How can we help you?

You can register your return within 30 days of delivery directly in the returns portal. There you can buy a UPS return label right away, or send your item back at your own cost with a carrier of your choice. Please ship your package with tracking, that way we can match your return faster.

For an exchange you send your item back through the returns portal and choose there whether you want a replacement or a refund. We ship the new item as soon as we have received your return or you have sent us the tracking number of your return.

If your item is defective, part of your delivery is missing or you received the wrong item, upload a photo of your item directly in the contact form and we will get back to you within 24 hours on business days.

As soon as your return arrives, we check the items and usually refund the full amount including the original shipping costs within 3 to 5 business days. The refund always goes to the same payment method you used for the order. Feel free to send us your tracking number via the contact form, that way we can process your refund faster. Depending on the payment provider it can take a few business days until the amount shows up on your side.

Your shipping costs depend on the destination country, and from a certain order value we deliver free of charge. Check the table to see what applies to your country.

Within the EU, taxes and duties are already included in the product price, no further costs will come your way. For deliveries to Switzerland, the UK and the USA we charge the import duties at checkout, so no further costs apply when your package arrives. For deliveries to other countries outside the EU, import charges may apply when the package arrives, and you cover them yourself. Your local customs office can tell you the details. Here you can find our shipping terms.

On our equipment such as Pull Up Station, Dip Belt or Weight Vest you have a 2 year guarantee, on training accessories such as Resistance Bands, Wrist Wraps or Grips 6 months. Not covered are normal wear, improper use, incorrect assembly or self repair. File your guarantee case with proof of purchase and a photo or video of the damage via our contact form and we will find a suitable solution for you. Here you can read the exact terms of your guarantee.

Fit varies by product and style, which is why you will find a size chart on the product page for every GORNATION product. You reach it via the link “Find your size” right at the size selection, where you see all measurements and our recommendation. If you are between two sizes, pick the bigger one.

You will find the individual care note for your equipment or your apparel on the product page and on the care label, because it differs by material.

To keep material, fit and print looking good, wash your GORNATION textiles inside out at 30 degrees with similar colors, without fabric softener and without bleach. Let them air dry instead of using the dryer, and skip ironing and dry cleaning.

Sign up on the product page via the “Back in stock” notification, then we will let you know automatically by email. If that option is missing, the item may belong to a discontinued collection and will not come back. Go straight to the product page and turn the notification on.