How can we help you?

You can register your return within 30 days of delivery directly in the returns portal. There you can buy a UPS return label right away, or send your item back at your own cost with a carrier of your choice. Please ship your package with tracking, that way we can match your return faster.

For an exchange you send your item back through the returns portal and choose there whether you want a replacement or a refund. We ship the new item as soon as we have received your return or you have sent us the tracking number of your return.

You can return all items within 30 days of delivery, as long as they are new and unused. Please put all parts back in the package, for example the manual and the carry bag. We cannot accept items that have been worn, used or washed. Items excluded for hygiene reasons are marked accordingly. You register your return directly in the returns portal.

After you register in the returns portal, you automatically get an email with the next steps, depending on the method you chose with the return address or the UPS label. If it is not there, check your spam folder first and make sure you used the email address from your order. If you still cannot find it, send us your order number via the chat and we will send it to you again.

If your item is defective, part of your delivery is missing or you received the wrong item, upload a photo of your item directly in the contact form and we will get back to you within 24 hours on business days.

As soon as your return arrives, we check the items and usually refund the full amount including the original shipping costs within 3 to 5 business days. The refund always goes to the same payment method you used for the order. Feel free to send us the tracking number of your return shipment via the contact form, that way we can process your refund faster. Depending on the payment provider it can take a few business days until the amount shows up on your side.

As soon as your order leaves our warehouse, you get an email with your tracking link. Please give the carrier up to 48 hours until the tracking updates for the first time. Estimated delivery time: Germany 1 to 3 business days; France, Italy, Austria, Netherlands, Czech Republic, Belgium and Poland 2 to 4 business days; all other countries 3 to 6 business days. You can also see the current status of your package via the chat by giving your order number and email address.

Your shipping costs depend on the destination country, and from a certain order value we deliver free of charge. Check the table to see what applies to your country.

Within the EU, taxes and duties are already included in the product price, no further costs will come your way. For deliveries to Switzerland, the UK and the USA we charge the import duties at checkout, so no further costs apply when your package arrives. For deliveries to other countries outside the EU, import charges may apply when the package arrives, and you cover them yourself. Your local customs office can tell you the details. Here you can find our shipping terms.

You can cancel as long as our warehouse has not started working on your order yet. Since we ship fast, it is best to get in touch right after ordering. The fastest way is via the chat: with your order number and email address we see right away how far along your order is and pass your cancellation straight to the team. Alternatively, write to us at support@gornation.com with your order number. If your package is already on its way, simply send it back via the returns portal within 30 days of delivery.

As long as your package has not been packed yet, a correction is often still possible. The fastest way is via the chat: give your order number and the correct details there, and your change goes straight to the team. Alternatively, write to us at support@gornation.com with your order number and the correct details. Once your package is on its way, an address change goes through the carrier.

Whether that still works depends on how far along your order is. Write to us via the chat or at support@gornation.com, with your order number and the items you want to add. We check what the best solution is in your case. Ideally, wait with a second order until we have got back to you.

Yes, you pay by invoice via Klarna: simply choose Klarna as your payment method at checkout. Klarna also lets you pay in instalments. Which Klarna options you see depends on your country. For questions about an existing Klarna payment or the payment deadline, the Klarna app is the fastest way. You can find all other payment methods under Payment and shipping.

You can download your invoice as a PDF directly via the chat, no login needed. Just give your order number and the email address from your order. Your order number has eight digits and starts with 22. If you are logged in, you will find the invoice in the chat under “Order status” next to your order. It is also attached to your order or shipping confirmation email.

When you sign up for our newsletter, you get a 10 percent voucher for your first order, which you redeem at checkout in the “Discount code” field. If the email with your code does not arrive, check your spam folder first and make sure you confirmed your sign-up in the confirmation email. If the code is still missing or is not accepted at checkout, tell us via the chat where you got the code and how much discount it gives. That way we can help you faster.

On our equipment such as Pull Up Station, Dip Belt or Weight Vest you have a 2 year guarantee, on training accessories such as Resistance Bands, Wrist Wraps or Grips 6 months. Not covered are normal wear, improper use, incorrect assembly or self repair. File your guarantee case with proof of purchase and a photo or video of the damage via our contact form and we will find a suitable solution for you. Here you can read the exact terms of your guarantee.

Everything about assembly, safety and care of your equipment is in the product manual. You can download it as a PDF on the product page at any time, under “Legal & Safety (EU GPSR)” as “User manual (PDF)”. Here you can find the Premium Pull Up Station, for example. If there is no manual on the page, just ask via the chat.

Yes, the Premium Pull Up Station comes in two variants: Indoor for indoor rooms and Outdoor with a special weather-resistant coating. Simply select “Outdoor” under “Variant” on the product page. Here you can find the Premium Pull Up Station.

Fit varies by product and style, which is why you will find a size chart on the product page for every GORNATION product. You reach it via the link “Find your size” right at the size selection, where you see all measurements and our recommendation. If you are between two sizes, pick the bigger one.

You will find the individual care note for your equipment or your apparel on the product page and on the care label, because it differs by material.

To keep material, fit and print looking good, wash your GORNATION textiles inside out at 30 degrees with similar colors, without fabric softener and without bleach. Let them air dry instead of using the dryer, and skip ironing and dry cleaning.

Sign up on the product page via the “Back in stock” notification, then we will let you know automatically by email. If that option is missing, the item may belong to a discontinued collection and will not come back. Go straight to the product page and turn the notification on.

You run a gym or a shop, or want to resell GORNATION equipment? The fastest way to send your inquiry is our B2B form. We will get back to you as soon as possible.