Payment and Shipping

Shipping conditions

After ordering you will receive an order confirmation with all important information and when the order is shipped you will receive an email with your tracking code. You can either click on it or you can track it online at the carriers website. 

Note on gift cards: Virtual gift cards are sent via email immediately after purchase. No shipping costs apply to gift card orders, and they will not be physically delivered.

For all deliveries within the EU, taxes and customs duties are included in the product price.

*All orders to the United Kingdom and to Switzerland are shipped DDP (Delivered Duty Payed). This means that there are no additional costs for you as a customer. You pay no customs fees and only the price that is displayed at checkout, we will take care of the rest for you.

*Orders to Switzerland are shipped with meineinkauf.ch and already include 8.1% Swiss VAT

*All orders to the United States are shipped DDP (Delivered Duty Paid). At checkout, customs duties and taxes are calculated and added to your order total. No further import costs will apply.

For all deliveries outside the EU, import duties may be charged (fees, import duties, VAT), which are determined by the destination country. They are calculated according to the country of origin and the category of the product. They are applied as soon as your package reaches your country. GORNATION does not deduct any duties and taxes during the payment process and cannot guarantee that the final duties and taxes will match the estimates: in case such additional duties are incurred, they have to be paid in order for your package to be cleared through customs. The customer is responsible for the costs incurred. Please contact your local customs office for more information about the regulations in your country.

Note: No deliveries on Sundays or public holidays. If your order includes items with different delivery times, your entire order will be shipped together once all items are ready – based on the longest delivery time.

Payment Methods

• Credit Card
• Klarna: Instant Bank Transfer & Invoice
• Amazon Pay, Google Pay, Apple Pay
• PayPal
• Bancontact, iDEAL, EPS
• Twint, Przelewy24, BLIK
• Shop Pay, MobilePay

If you pay by credit card, your account will be charged immediately upon order confirmation.

For any questions, please contact us via the details in our Legal Notice.

Returns

Returns can be announced within 1 month after arrival of the package without giving reasons.

Feel free to hand in your request in our Return & Exchange Portal.

Upon receipt of your return you will be refunded the full amount of your order (purchase price including shipping costs from GORNATION to you). The customer has to cover the costs for shipping the return. If you have to return an item because it was delivered defective or faulty, we will check this in each individual case and refund the costs for the return.

The invoice amount will always be refunded to the same means of payment with which the order was made.